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5G
Prices start from Ksh 2,999.00
Home Fibre
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4G
Prices start from Ksh 2,999.00
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FAQs
Frequently Asked Questions
What is Safaricom Home Fibre?
Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.
Which are the Safaricom Home Fibre packages?
Available Packages are as below:
| PACKAGE | FIRBE SPEEDS | MONTHLY COST | FAIR USAGE POLICY (FUP) LIMIT | SPEEDS AFTER FAIR USAGE |
|---|---|---|---|---|
| Bronze | 40 Mbps | Ksh. 2,999 | 1.5TB | 4 Mbps |
| Silver | 60 Mbps | Ksh. 4,100 | 2TB | 8 Mbps |
| Gold | 150 Mbps | Ksh. 6,299 | 5TB | 20 Mbps |
| Diamond | 500 Mbps | Ksh. 12,499 | 7TB | 25 Mbps |
| Platinum | 1,000 Mbps | Ksh. 20,000 | 7TB | 25 Mbps |
What is Home Fibre Bulk Pay?
Home Fibre Bulk Pay allows you to pay for multiple months of your home fibre subscription upfront at a discounted rate.
Available bulk pay options are 3-months, 6 Months, and 12 Months
Who is Home Fibre Bulk Pay for?
These plans are ideal for customers who:
1. Want to lock in a lower rate for their internet service.
2. Appreciate the convenience of not managing monthly bills.
1. Want to lock in a lower rate for their internet service.
2. Appreciate the convenience of not managing monthly bills.
What plans are available for bulk pay?
Our 4 packages are available for bulk pay.
| Plan | Price (Ksh) | ||
|---|---|---|---|
| 3 Months | 6 Months | 12 Months | |
| Bronze 40 Mbps | 8,000 | 15,000 | 29,000 |
| Silver 60 Mbps | 11,000 | 21,000 | 41,000 |
| Gold 150 Mbps | 17,000 | 33,000 | 65,000 |
| Diamond 500 Mbps | 36,000 | 71,000 | 138,000 |
How do I buy the bulk pay packages?
Bulk pay options are available on both USSD and My Safaricom App
Via USSD:
1. Dial *400# and select Option
2. Select your fibre plan.
3. Choose the number of months you want to renew (3 Months, 6 Months, 12 Months)
4. Select Payment Method
5. Authenticate
Via My Safaricom App
1. Go to mySafaricom App and select Home Internet Tab
2. Select Home Fibre icon.
3. Select change Plan.
4. Select Home Fibre package and duration(3 Months, 6 Months, 12 Months).
5. Select Payment Method
6. Authenticate
Via USSD:
1. Dial *400# and select Option
2. Select your fibre plan.
3. Choose the number of months you want to renew (3 Months, 6 Months, 12 Months)
4. Select Payment Method
5. Authenticate
Via My Safaricom App
1. Go to mySafaricom App and select Home Internet Tab
2. Select Home Fibre icon.
3. Select change Plan.
4. Select Home Fibre package and duration(3 Months, 6 Months, 12 Months).
5. Select Payment Method
6. Authenticate
Can I change my Home Fibre plan if I'm on Bulk Pay?
Yes, you can change your plan. You will receive a refund for the unused days. To change your plan dial *400# or go to mySafaricom App > Home Internet
How do I Request for Home Fibre?
You can request for Safaricom Home Fibre here. If you’re in are in a fibre covered area, you will get a call back from Safaricom within 24 hours.
What do I need to access the Service?
You will be provided with a WiFi username and Password to connect your device to Safaricom Home Fibre.
How do I Pay for the Service?
You can pay for your Home Fibre subscription using either of the options below:
Via mySafaricom App:
Download mySafaricom app from your Playstore or AppStore and select the HOME Internet tab
Via USSD:
Dial *400# > Select Home Fibre > Pay > Select your preferred package and make payment via M-PESA
Available Payment Modes:
1. MPESA
2. Postpay Credit Limit: If you are a Safaricom Postpay customer, you can use your credit limit to settle your home Fibre Bill. Simply dial *400# > Pay > select preferred plan > select Postpay as a payment option
3. Bonga - this allows you to pay for your Safaricom Home fibre subscription using Bonga points. Simply select Bonga Points when selecting payment option
Via mySafaricom App:
Download mySafaricom app from your Playstore or AppStore and select the HOME Internet tab
Via USSD:
Dial *400# > Select Home Fibre > Pay > Select your preferred package and make payment via M-PESA
Available Payment Modes:
1. MPESA
2. Postpay Credit Limit: If you are a Safaricom Postpay customer, you can use your credit limit to settle your home Fibre Bill. Simply dial *400# > Pay > select preferred plan > select Postpay as a payment option
3. Bonga - this allows you to pay for your Safaricom Home fibre subscription using Bonga points. Simply select Bonga Points when selecting payment option
How can I change default username and Password?
Go to My Safaricom App > Home Internet > Home Fibre > Manage account to change your default username and password. If you encounter any challenges, Call 400 for assistance from one of our support team members.
How do I upgrade or downgrade?
You can change your package on the day of renewal. You will be able to change your subscription by going to mySafaricom App > Home Internet > change plan or by dialing *400# and following the prompts. NOTE: When you change your subscription before your renewal date new, package will take effect and you will forgo the remaining days on the current subscription.
I am relocating to a new residence and would like my Home Fibre reconnected. What should I do?
Please send an e-mail to safaricomhome@safaricom.co.ke e with details of where you are moving to. Be sure to carry your router with you. A reconnection fee will be levied to customers who do not have their routers and may vary depending on the nature of reconnection. Payments should only be made via my Safaricom app or via *400#
How do I terminate the service?
Please send an e-mail to safaricomhome@safaricom.co.ke with details of your request. Once the service is cancelled, we will make arrangements to collect the WiFi router from your premises. You can also use the same details to connect to your Wi-Fi compatible devices.
Incase I need further assistance, who do I contact?
For assistance, please call 400 from the number that you used to pay for your service
Alternatively, you can send an email to safaricomhome@safaricom.co.ke. You can also reach us on social media:
1. Twitter: @Safaricom_Care
2. Facebook: Safaricom PLC
3. Zuri: WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’
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